"I think we're doing okay", "We don't get many complaints", "That's the way it's been for years"
Do you have a culture of metrics? storytelling? excellence?
Does your team believe you have a great culture?
Saturday, April 7, 2012
Culture
If you asked you're team what customers think about their service delivery, do you get answers like:
"I think we're doing okay", "We don't get many complaints", "That's the way it's been for years"
Not ringing endorsements for your team or your service delivery.
Do you have a culture of metrics? storytelling? excellence?
Does your team believe you have a great culture?
"I think we're doing okay", "We don't get many complaints", "That's the way it's been for years"
Do you have a culture of metrics? storytelling? excellence?
Does your team believe you have a great culture?
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