Service Management at Home

My wife and I have never had a fight. No, I'm serious. We have not yelled, threaten, or anything like that. In fairness we do get mad at each other and disagree of various topics but we always tend to work things out. A friend of mine made a casual statement about how he had forgotten to do something and it led to a "shouting match" at home. Another friend (@helpdesk_info) posted that "another day of rushing to do all the things she forgot to get for Sam's party...I need a ticketing system for home with SLA features". That got me to thinking about how I could use a ticketing system for home and how that could lead to a more pleasant home environment.

For everyone who just rolled your eyes or went, "yeah, right", you already have a incident/request system. It's called a "honey do" list. So my question is how effective is it? Do things get done? Do you forget things? Does not doing something or forgetting something lead to stress or fights? How do you know what is the most important thing on the list to do? When do things need to be done?

This bit me last night. My son went out our front door. The storm door handle has been loose for sometime and has always been one of those "I'll get around to it" items (full disclosure, I'm a bit of procrastinator). As my son went out the door, the handle popped off followed immediately by "Why haven't you fixed this?" My answer is simple, it is not a priority for me, I rarely go out the front door. But then I was reminded that I had not changed the burned out light bulb in the bathroom and forgot to take the trash to the curb. I sighed and promised to do better (do I sound like any of your employees?)

The problem - I keep the list in my head. It is impossible to do the "right thing at the right time"

Solution? I'm going to implement an home incident/request management system. I feel this will help me track the things that need to get done, the priorities, and time frames. Going to put it to the test so check back here in a few weeks and I'll update on the progress and challenges.